FAQs

Frequently Asked Questions

- $125 annually for one BINZ provided bin
- $150 annually for one encased specialty item
- All items must be under 50lbs

 BINZ requires at least 7 days advance notice for all deliveries and pick ups

- Log in to your Dashboard
- Click “Schedule Now"
- Select your booking type, delivery information, pick up information, items you would like delivered and any BINZ BITZ you would like to book.
- Insert your payment information (if necessary)
- Click “Book Now”

BINZ Suggests: When you book your flight, book your BINZ.

If you are within the seven day notice, BINZ will assess a $10 per day per item late booking fee.

For example, if you require delivery on Feb 8, you must schedule by Feb 1. In this example, if you schedule on Feb 5 and have one item, you would incur a late booking fee of $40 ($10/day x 4 days)

**DOES NOT APPLY TO NEW BIN ORDERS  **

- If you need to modify your booking
- Please log in to your dashboard
- Select “Deliveries & Pick Ups”
- Find the booking that needs to be modified and select modify

- If you need to cancel a booking, please do so on your account

- Visit "My Dashboard"
- Click "Billing Details"
- Add payment information and each item will automatically renew on its renewal date.

Please ensure your membership is up to date -  BINZ will not pick up your items if your membership is not current.

Your payment information is secure. BINZ does not see the payment information. It is processed through Stripe Credit Card Processor, a secure, encrypted method of payment used globally.

- Please login to My Dashboard.

- Visit the "My Dashboard" page
- Click “My Account Information”
- Update your password and select “Change”

- If there is a delivery fee, it will be noted on the drop down with your resort when scheduling.
- The fee is per delivery and per pick up.
- If you are staying at a resort that is not listed, please select “other” and the area you are in (Cabo Central, Corridor or San Jose). Additional information boxes will appear, please answer those.

- BINZ policy is to deliver and pick up from your resort's designated location.
- Please ask the resort if you need help finding the resort’s designated drop off/pick up location.

After 2 PM on your day of scheduled pick up

(Except Montecristo & Novaispania - please see your FAQs)

Before Noon on your day of scheduled delivery

(Except Montecristo & Novaispania - please see your FAQs)

- Yes! If you store 3 or more fully paid items with BINZ, you will receive a 10% discount at the time of your renewal

- Yes, BINZ BITZ rents Cabo essentials, such as:

- Wheelchair
- Walker with seat and wheels
- Stroller- Car Seat
- Pack N Play
- Baby Gates
- Booster Snack Seat
- Large Cooler with Wheels
- Vitamix Blender

- To view all rental options, please visit the BINZ BITZ page.

- TWO DAYS PRIOR TO YOUR DEPARTURE DATE, SET AND TEST YOUR LOCK
- How To Use Your MasterLock
- When you lock your lock, please ensure it is on the code you have set it to.
- All bins must be locked with a BINZ provided lock for insurance and security purposes
- If you need an additional lock, please reach out to Team BINZ we will provide one for an additional charge of $12 per lock.

- To leave BINZ a positive review, please visit our Trip Advisor page here

- To learn about BINZ referral program, visit our website here.
- Earn $25 credit for each friend that uses your referral link

- Yes, all bins and specialty items must weigh less than 50lbs.
- There will be a service charge of $100 for each item over the 50lbs limit per visit. (To protect the safety of our drivers, BINZ does not encourage this!)
- To avoid this, BINZ encourages you to move your articles between multiple bins.
- Items are weighed prior to delivery and after pick up.
- All weights are listed on your account.
- You will be notified if your item is close to or over the 50lb weight limit

- Schedule the delivery and pick up for your items per normal
-
In the “additional notes for Team BINZ” section, add the name of the guest who will be staying at the resort and to whom the item(s) should be delivered.

- Provide BINZ with a death certificate, a letter from the trustee/executor of the estate, and proof of that role for BINZ to release the bin.

BINZ bills annually but if you want to store for only a few months, you absolutely can. BINZ does not prorate our pricing since it is so affordable to start with!

Yes, please! BINZ requires that all glass items are wrapped to avoid breakage and shifting. BINZ will not be responsible for broken glass in bins. Please wrap accordingly.

Click here to see our FAQs dedicated to clients staying at Montecristo and Novaispania.

Staying at Montecristo or Noviaspania? Click here to see our FAQs for these locations!

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